“Virtually nothing else is as important as how one is made to feel in any business transaction. Hospitality exists when you believe the other person is on your side. The converse is just as true. Hospitality is present when something happens for you. It is absent when something happens to you. Those two simple prepositions – for and to – express it all”
| Danny Meyer, founder and CEO of Union Square Hospitality |
To exceed our guests’ expectation with memorable dining experiences by paying attention to every detail and taking care of their every need.
Our recipe for success involves three key ingredients:
· A well-trained and thoughtful staff that extends from our front door to tableside, whose mission is to address guests’ every need and provide an exceptional dining experience.
· Fresh and wholesome foods, flavorful recipes, careful preparation and attractive presentation. Local vendors and ingredients are sourced whenever possible.
· An ambiance and dining experience that is pleasant and engaging, and that represents excellent customer value and satisfaction.
“I am convinced that nothing we do is more important than hiring and developing people. At the end of the day you bet on people, not on strategies.”
| Lawrence Bossidy, former COO of GE and author |
To foster a working environment where employees, management and ownership respects, trusts and takes care of each other.
Our philosophy on people is based upon 3 remarkably simple goals:
· Recruit and retain honest and caring individuals
· Focus on developing individuals
· Treat everyone fairly and with respect
“We make a living by what we get, but we make a life by what we give.”
| Winston Churchill, former Prime Minister of the United Kingdom |
To be a good corporate citizen and recognized member of our community.
We succeed because members of our community visit our restaurants and allow us to serve them. Giving back to the community is the least we can do in return.
Grove Bay Hospitality Group believes in leading by example. We provide direct financial support and hands-on involvement to a variety of charitable and educational organizations.
“A business that makes nothing but money is a poor business.”
| Henry Ford, founder of Ford Motor Company |
To consistently outperform our personal and financial goals.
We believe that providing memorable experiences to our guests, taking care of our employees and giving back to the community pave the way for restaurant profits and return on investment.
When we look out for one another, our success in this highly competitive marketplace is virtually guaranteed.